Getting Your Way: Good Old Fashioned Manipulation

Posted by on Oct 15, 2019 in Change Management, Engagement | 6 comments

Manipulation gets a bad rap. I mean, who doesn’t want more control or influence over other people or situations? I know I do!

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Engagement at a Deathcore Concert

Posted by on Oct 2, 2019 in Engagement | 1 comment

When you’re engaged in your work, whether you lead a rock band, sell tacos out of food truck, or manage a department of accountants, it shows up in how you show up each day

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How to Destroy Your Business (PSST! It’s Tied to Your Culture)

Posted by on Sep 25, 2019 in Engagement, Leadership | 0 comments

Corporate culture is a living organism that goes viral. It breathes (and sometimes seethes) inside employees, and then it spreads to customers.

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Oh Be Careful Little Mouth What You Say…

Posted by on Sep 5, 2019 in Engagement | 4 comments

We used to sing this song in Sunday school when I was a kid that said, “Oh, be careful little mouth what you say.”
As I evolve as a leader, I’m starting to think that every management meeting should start off with participants singing a few rounds of this song to remember the basics about respect.

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How We Breathe Life into Others!

Posted by on Mar 28, 2018 in Customer Service, Engagement | 4 comments

Scott didn’t tell me what the Client Relationship Manager does at Spiritus Communications; instead, he showed me. Just as his message breathed life into me that rainy day, we strive to breathe life into the spirit of every client we are fortunate enough to serve.

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Success Secrets from a 1,300 Year-Old Family Business

Posted by on Mar 20, 2018 in Customer Service, Engagement, Leadership | 2 comments

What are the success secrets to keeping a business in the family…and keeping it successful…beyond one generation? What success secrets are you passing down to the next generation of leadership in your organization?

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