After speaking at a meeting the other day, a woman came up to me, extended her hand, introduced herself, and started talking. She said several things in the few minutes we talked, but the last thing she said stood out to me: “Thank you.”
An hour later, I told my wife about it. Before lunch, I told two other people. During lunch, I told yet another.
Driving home after lunch, I started wondering why those two words—spoken to me by a stranger—mattered enough for me to tell four other people about them.
The Top 10 Ways to Engage Employees
In 2014, The Boston Consulting Group released their global findings on what engages workers. Over 200,000 participants completed the survey. Ten items stood out as being universally important engagement drivers to employees regardless of age, gender, country, or industry—
- Job security
- Company values
- Attractive fixed salary
- Interesting job content
- Good work-life balance
- Appreciation for their work
- Company’s financial stability
- Good relationship with superiors
- Learning and career development
- Good relationships with colleagues
While those items made the top 10, I ordered them above from shortest to longest. Guess which of those 10 made the #1 slot?
Appreciation for their work. Find the complete report here:
Thank You: It’s Simple and Free
The simplest, cheapest way to supercharge employee engagement and job satisfaction is with those two little words: thank you. That’s why a stranger telling me Thank You stuck with me. Those two little words have power when said sincerely.
Can you say Thank You to 10 people in the next 24 hours?
Will you take up this challenge? Let me start by priming the pump for things you can say THANK YOU for when you see them:
- Your spouse puts his dirty dishes near the dishwasher. THANK YOU!
- Your child starts his homework without being nagged. THANK YOU!
- Your barista hands you the coffee you ordered. THANK YOU!
- Your coworker asks a question in a meeting that you had but didn’t voice. THANK YOU!
- Your daughter offers you an unsolicited hug. THANK YOU!
- Your wife starts filing your corporate taxes. THANK YOU!
- Your dog fetches and releases the ball you just threw. THANK YOU!
I’d love to hear what you thanked other people for. And I’d love to hear how it made them feel when you did. But most importantly, I’d love to know how saying Thank You made YOU feel!