Scott Carbonara is passionate about maximizing an organization’s greatest asset: its people. Are you creating an engaged culture? Scott draws on his diverse background serving as an award-winning crisis counselor, and executive chief of staff, as he ignites engagement–one person at a time. He is a passionate international speaker/trainer, author, and consultant specializing in Leadership topics including:
- Employee Engagement
- Change Management
- Performance Coaching
- Customer Service
Why is Scott “The Leadership Therapist?”
As an executive leader, Scott guided 13,000+ employees through extensive changes and mergers, and solved complex issues that converted a dismal attrition rate of 38% to a phenomenal 6.5%, while drastically improving customer loyalty scores and saving millions of dollars. He served as executive director of strategic communications and change management and eventually chief-of-staff of a multi-billion dollar healthcare organization.
Prior to that, as a crisis counselor, Scott learned how to listen authentically and think on his feet while implementing life-changing solutions. His unique approach resulted in a Family Therapist of the Year award for the State of Michigan.
Today as The Leadership Therapist, Scott is a highly-requested international speaker, author, and organizational consultant. Scott aims to bring authentic leadership to life from the boardroom to the family room. Scott has spoken for international conferences and worked for such esteemed groups as AT&T Global, SAS, Wal-Mart, Carolinas Healthcare System, and University of Chicago Booth School of Business. Scott’s presentation style is energetic, story-and-research based, humorous, and highly practical. He is the author of several books on leadership including Manager’s Guide to Employee Engagement.
Scott is also CEO of Spiritus Communications Inc., a communications and organizational consulting firm specializing in change management.
Scott also holds the following professional certifications:
- Prosci Organization Change Management Certified Professional
- FLMI (Fellow, Life Management Institute)
- Aubrey Daniels Institute Certified, Performance Management / Behavioral Coaching