Customer Service

How We Breathe Life into Others!

Posted by on Mar 28, 2018 in Customer Service, Engagement | 4 comments

Scott didn’t tell me what the Client Relationship Manager does at Spiritus Communications; instead, he showed me. Just as his message breathed life into me that rainy day, we strive to breathe life into the spirit of every client we are fortunate enough to serve.

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Success Secrets from a 1,300 Year-Old Family Business

Posted by on Mar 20, 2018 in Customer Service, Engagement, Leadership | 2 comments

What are the success secrets to keeping a business in the family…and keeping it successful…beyond one generation? What success secrets are you passing down to the next generation of leadership in your organization?

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Leadership Lessons from Rice & Water

Posted by on Jan 14, 2015 in Challenge Yourself, Change Management, Coaching, Communication, Customer Service, Engagement, Happiness | 0 comments

Ignored and in silence, rice and water turn murky and rancid over time. The same is true of employees.

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It’s A Matter of Passion!

Posted by on Nov 11, 2014 in Customer Service, Engagement | 3 comments

We go to work for the same reason: our parents didn’t leave us trust funds. We HAVE to work. But how do we show up for work? That’s completely up to us.

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Happy Customer Service Appreciation Week!

Posted by on Oct 7, 2014 in Customer Service, Engagement, Happiness | 0 comments

Rahm Emanuel said, “Never let a serious crisis to go to waste.” Outstanding customer service doesn’t mean flawless service; instead, it means brilliant responsiveness after something has gone awry. 5 tips to moving irate customers to happy ones.

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Engagement is a Choice

Posted by on Aug 22, 2013 in Challenge Yourself, Change Management, Customer Service, Engagement, Happiness | 2 comments

A 2011 study found that engagement levels increase as you climb the corporate ladder. But the WHY might surprise you. Learn from a man I met recently in Arkansas…

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