5 Tips to Ignite Your Engagement!
By all means, invest in employee engagement activities and programs. But realize that the greatest ROI for your engagement buck is the investment you make in your own personal engagement...and that investment doesn't cost a penny.
Read MoreAcquiescing: Buzzards Behaving Badly…
You're going about your day, and someone responds negatively and forcefully to you when you haven't done anything wrong that you're aware of. Maybe you were in the wrong place at the wrong time.If you're like most people, you apologize and backtrack as if you recognize the error of your way. And then later, it may occur to you, "Hey! What did I do? That person jumped down my throat for no good reason!"
Read MoreSacri-Vesting: The Birds That Po(o)pped In
When you voluntary give up your temporary happiness for another--like I did when I let the Carolina wrens nest in and be-foul my shed--I call that SACRI-VESTING. It's that combination of sacrificing and investing that we do for those we care about and love.
Read MoreThe Lady in my Smart Phone has a Thing for Me…
Human evolution can't keep pace with the evolution in technology. Humans appeared in the Stone Age 2.5 million years ago, and we still look and act pretty much the same. Contrast that to the telephone that, in less than 15o years, has gone from fixed, hard-wired devices requiring 1.5 billion miles of cable in the US alone to wireless, anywhere/anytime capabilities. Has the time come when technology can provide better leadership than humans?
Read MoreLittle Fiat Syndrome
We often fail to recognize our strengths, either because we make false comparisons between ourselves and others, or we try to copy the talents that others possess. In truth, when we practice our own strengths, it's likely that others become envious of us.
Read MoreComplaints or Compliments
Both complaints as well as compliments get shared, repeated, and acted upon. As a customer, you can choose to register a complaint if you are dissatisfied. But how about you develop a "hair trigger" for dropping compliments when service delights you?
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